Train operating companies across England are reviewing their need for ticket offices.
With only 12% of ticket sales made through a ticket office, I agree that these companies should be looking to modernise. There is, however, a balance to be struck.
To replace ticket office staff, many companies are introducing new support staff to help with accessibility and give advice on the sale of ticket through machines or online. While this ensures some services are still maintained, it should be noted that their working hours are reduced.
For example, in Penrith, the ticket office will close entirely and support still will only be available between 09:00 and 18:00 Monday - Friday, as opposed to 05:30 to 19:00 now.
The same is true in Workington, with support staff available between 09:00 to 15:00 Monday - Saturday, with Sunday being completely unstaffed. With no step-free access to either platform, how will those with accessibility requirements get to the platform after hours or on Sundays?
Northern Rail is also looking at selling tickets through local convenience stores.
I have concerns that operating companies are jumping the gun and may leave many in situations where they're unable to access railway transport.
I'm therefore asking for your views which I will feed into the public consultations with Northern Rail and Avanti West Coast.
Please take my short survey below to let me know your views: